Forum Discussion

Sz's avatar
Sz
Freshman
7 years ago

No internet

Why??? Second day now.
Performance
  • Sz's avatar
    Sz
    7 years ago
    Thank you for your assistance. I called tech support. They elevated the issue to advanced tech support. They had to send out a tech to troubleshoot. The problem was the eye in the dish. It has malfunctioned/burned out. It had to be replaced. System is up.
Sz's avatar
Sz
Freshman
Thanks for your reply.
The system status is red. I can get to the router; there’s just no internet. I’ve run the diagnostics and all is well within the wifi; there’s just no internet. I removed the surge protector as you recommended and checked the cable but it didn’t change the status. The system, receive and transmit icons are not lit on the front of the modem. Only the power, the LAN and the WiFi are lit. Earlier, the power button was blinking white and red but that’s stopped.
GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Sz

 

Thanks for doing those things.  Unfortunately, it sounds like something the reps will definitely have to help with.  Though weather at your gateway can affect your service in the same way as weather at your own location, it's VERY unlikely that the problem is due such, especially if the outage isn't of the intermittent type that weather can cause.  

 

With the reps being tagged in my previous reply they will be sure to see this thread and help you.  Hopefully they'll reply tomorrow.  They've been pretty good lately with replying fairly quickly.  As mentioned, please be sure to leave the modem plugged in, as they will almost assuredly want to run the remote diagnostics on your HughesNet equipment.  

 

Sorry I couldn't be of more help to get you up and running tonight. :(     

  • Sz's avatar
    Sz
    Freshman
    7 years ago
    Thanks for your help. I did leave it plugged in. Hopefully, the techs will do their magic and it’ll work soon.