Forum Discussion
No Internet
My internet has been out a few days, I thought it was the rain but that has passed. I have unplugged the modem and plugged back in with no change. The only 2 lights on the modem that light up are the...
Thank you for getting back to me! This is something we cannot fix remotely and will need to send you a replacement modem to resolve. I will be sure to add a credit to your account for time without service, and a free replacement will be expedited to you.
Thanks,
Amanda
Hi joninwm,
Welcome to our community! Since you've already tried accessing 192.168.0.1, can you try browsing to http://192.168.42.1 and let me know if you can reach that page?
Thanks,
Amanda
Yes, it can reach that page.
Thank you for getting back to me! This is something we cannot fix remotely and will need to send you a replacement modem to resolve. I will be sure to add a credit to your account for time without service, and a free replacement will be expedited to you.
Thanks,
Amanda
Thank you, is there anything else on my end other than installing the replacement modem?
joninwm,
Not at all. The replacement has already been ordered and should arrive in a day or two. Be sure to send the old modem back using the prepaid shipping label included on the box.
Thanks,
Amanda
