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milenders's avatar
milenders
Freshman
8 years ago
Solved

No internet

Case #'s-57734207/103464039/103487841 work#7534595. Installer came on 4-8-17 to upgrade to Gen 5. He was here 4 hours trying to figure out with Hughes Tech support why we weren't able to get activated...
upgrade
Liz's avatar
Liz
Moderator
8 years ago
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Hi Carol, 

 

Thank you for this update, please check your PMs.

 

milenders's avatar
milenders
Freshman
8 years ago
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Thanks again Liz. Here's hoping I have internet by Easter
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Installer came on 4-8-17 to upgrade to Gen 5. He was here 4 hours trying to figure out with Hughes Tech support why we weren't able to get activated...","body@stringLength":"711","rawBody":"Case #'s-57734207/103464039/103487841 work#7534595. Installer came on 4-8-17 to upgrade to Gen 5. He was here 4 hours trying to figure out with Hughes Tech support why we weren't able to get activated. He left stating that tech support would be working on it. I called later that night & HughesNet tech stated they needed an installer to help figure it out. I called HughesNet & the company that dispatches the installers why the installers haven't called or showed up for the appointment. They tell me they will send the message to the installer. So how long to wait for internet? Can we stop the upgrade for now & go back to Gen4? Problem is the installer has our old modem. Please someone help!😤","kudosSumWeight":0,"postTime":"2017-04-10T19:07:53.621-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:upgrade","text":"upgrade","time":"2017-03-19T08:32:20.395-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:75938_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":20971},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:75938":{"__typename":"Conversation","id":"conversation:75938","solved":true,"topic":{"__ref":"ForumTopicMessage:message:75938"},"lastPostingActivityTime":"2017-12-23T21:18:50.781-05:00","lastPostTime":"2017-12-23T21:18:50.781-05:00","unreadReplyCount":24,"isSubscribed":false},"ModerationData:moderation_data:75938":{"__typename":"ModerationData","id":"moderation_data:75938","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:75938_1":{"__typename":"Revision","id":"revision:75938_1","lastEditTime":"2017-04-10T19:07:53.621-04:00"},"ForumReplyMessage:message:76173":{"__typename":"ForumReplyMessage","id":"message:76173","conversation":{"__ref":"Conversation:conversation:75938"},"author":{"__ref":"User:user:24948"},"revisionNum":1,"uid":76173,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: No internet","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:76173"},"parent":{"__ref":"ForumReplyMessage:message:76162"},"body":"Thanks again Liz. Here's hoping I have internet by Easter","body@stringLength":"57","rawBody":"Thanks again Liz. Here's hoping I have internet by 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Hi Carol,

\n\n

 

\n\n

Funny, I just got an e-mail from the engineers saying they have your site up and running now. I checked your diagnostics and this seems to support that. Can you please confirm that you can access the internet now?

\n\n

 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2017-04-17T15:05:50.817-04:00","lastPublishTime":"2017-04-17T15:05:50.817-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":23834},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:75938/message:76318","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"268","rawBody":"

Hi Carol,

\n\n

 

\n\n

Funny, I just got an e-mail from the engineers saying they have your site up and running now. I checked your diagnostics and this seems to support that. Can you please confirm that you can access the internet now?

\n\n

 

","kudosSumWeight":0,"repliesCount":6,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:76318_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:76173":{"__typename":"ModerationData","id":"moderation_data:76173","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:76162":{"__typename":"ModerationData","id":"moderation_data:76162","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Moderator","color":"0099AA","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:76162":{"__typename":"ForumReplyMessage","id":"message:76162","revisionNum":1,"uid":76162,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:75938"},"subject":"Re: No internet","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:76162"},"body":"

Hi Carol, 

\n\n

 

\n\n

Thank you for this update, please check your PMs.

\n\n

 

","body@stringLength":"110","rawBody":"

Hi Carol, 

\n\n

 

\n\n

Thank you for this update, please check your PMs.

\n\n

 

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