Forum Discussion
No internet
Case #'s-57734207/103464039/103487841 work#7534595. Installer came on 4-8-17 to upgrade to Gen 5. He was here 4 hours trying to figure out with Hughes Tech support why we weren't able to get activated...
Hi Carol,
Funny, I just got an e-mail from the engineers saying they have your site up and running now. I checked your diagnostics and this seems to support that. Can you please confirm that you can access the internet now?
Hi Liz, just another update, still no internet!
First, let me explicitly state that I'm NOT a Hughesnet employee, only a customer who is curious about something.
Was your computer not able to connect to the modem or was the modem not able to connect to the service? It sounds more like the latter, but I'm just curious.
This is just me thinking, and I'm probably wrong, and wrong to do so (LOL), but I wonder if something is going on with the radio. I know that they have to physically reverse something on the dish's radio due to the polarization being different or the opposite with Gen5 compared to Gen4. I wonder if that made something go goofy.
The chances of three modems being faulty is astronomical.
Again, I'm just a customer, and I'm not trying to put more questions into your thoughts. I'm just curious and will find it interesting to know what they found was the problem.
- Hi Gabriel, we don't know what the problem is other than the install was correct but we can't connect with Hughes. When I try to go thru the steps of activation & he to the user section it gives me a window that states it can't connect to the server. They've been working on this since Saturday last & I find it hard to believe they haven't found the problem yet. You sound knowledgeable about this stuff, can I send your thoughts to Liz? Or maybe you can shoot her off an email. About to give up on this company & I have been with them since '08. Thanks for your thoughts....
Hi Carol,
Your case has been escalated internally to our engineers who have identified an issue with service activation on our end. The appropriate teams are assigned to your case to resolve your site so we can get you activated and online. That is the latest update as of 11:46 AM ET today. I'll keep you posted on their progress.
