Forum Discussion

pacetree's avatar
pacetree
Junior
7 years ago

No internet/Can't access www.systemcontrolcenter.com

So I'm unable to access the internet at all.  No dns lookup, can't ping anything.  I can get to the router setup, but not system control center.  I've tried setting the dns to Google's, and setting i...
  • Hardy's avatar
    Hardy
    7 years ago

    Fred,

    At this point, the only I can think of it being is a port issue. I have set up for a replacement modem to be shipped to you, in hopes it might resolve the issue. Please let me know if you have any further questions or concerns. 

    Thank you,

    *Felicia*

GabeU's avatar
GabeU
Distinguished Professor IV

pacetree

 

When you say router, I assume that you mean a 3rd party router and not the router part of the HT2000W.  Is this correct?  Your previously mentioned Netgear router?  

 

Do you have a device with which you can connect directly to the HughesNet modem with a LAN cable?   

 

If you do have a LAN connectible device and you've connected it, do either of these work to get to the System Control Center? 

 

http://192.168.0.1/

http://systemcontrolcenter.com/

 

Are any lights out on the front of the HughesNet modem?  

pacetree's avatar
pacetree
Junior
7 years ago

Oh, and the only lights out on the front is the wifi light because I have both radios turned off.

  • gaines_wright's avatar
    gaines_wright
    Tutor
    7 years ago
    pacetree wrote:

    Oh, and the only lights out on the front is the wifi light because I have both radios turned off.

     

    I also have both radios turned off, still have a lit wifi light though.

     

    From what you've posted here, I would suspect a bad ht2000.

     

    • pacetree's avatar
      pacetree
      Junior
      7 years ago

      Thanks for the information.  GabeU, or Hardy could you guys verifi if that is an indication of additional problems?

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago

        pacetree

         

        If you're referring to the WiFi light (the bottom light), the scenario is as follows...

         

        If you have the SSID Enable fields unchecked for one or more radios the light will remain on, but if you've unchecked one or both of the Frequency Band boxes in the Advanced settings the light will be off.  Not only do I have the SSID Enable for each of the four radios unchecked, I have both Frequency Band boxes unchecked, so my WiFi light is off.  

         

        So, if you uncheck SSID Enable for one or more of the following (2.4, 2.4 Guest, 5 and 5 Guest), but do not uncheck one or both of the Frequency Band boxes, the light will remain on...

         

         

        But, if you uncheck one or both of the Frequency Band boxes, regradless of whether any or all of the SSID Enable boxes are checked or not, the light will go off.  

         

         

        I hope this makes sense.  If you've got one or both Frequency Band boxes unchecked, the WiFi light being off is normal.  Basically, the WiFi light is tied to the Frequency Band boxes.