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No internet/Can't access www.systemcontrolcenter.com
So I'm unable to access the internet at all. No dns lookup, can't ping anything. I can get to the router setup, but not system control center. I've tried setting the dns to Google's, and setting i...
Fred,
At this point, the only I can think of it being is a port issue. I have set up for a replacement modem to be shipped to you, in hopes it might resolve the issue. Please let me know if you have any further questions or concerns.
Thank you,
*Felicia*
pacetree wrote:Is there a way to factory reset the ht2000 so I can eliminate any of my changes as the problem?
There is, but please do not do so unless and until explicitly instructed to do so by a HughesNet representative, as doing so can cause more harm than good.
I only mention this warning because you may find instructions for doing so in the Community, and rather than have you end up worse off than you are it's best to let you know to not do so without being instructed to.
Thanks for the warning! I wouldn't even try unless it was recommended by a moderator. I'd really like to find out exactly what has caused this rather than just resetting it away!
I'm getting no responses at this point but still have no internet. Cannot ping any outside addresses, do not get DNS lookups. Cannot access 192.168.0.1. Testing performed with wireless radios off and laptop plugged directly into the ht2000. Could someone please help me?
Fred,
I have run some diagnostics on your account and I cannot pinpoint out any issues on our end. I did, however, make some adjustments to the modem in hopes it makes a difference. Please let me know if this helps. Thanks. -*Felicia*
Hey Felicia. Thanks for looking at this again. I'm sorry I didn't post yesterday, but I was out of town for work. I tested again this evening and I still dont have any access. To be clear, I was testing with my laptop connected with a cable directly to the ht2000 and wi fi off on both. There is obviously something wrong and I've now been without working service for nearly a week. I can access the settings on the router portion of the ht2000, but I cannot access 192.168.0.1. Nor can I access anything on the internet. The only thing I had changed on the ht2000 is the lan subnet. But it had been working up until about a week ago.
