Forum Discussion

pacetree's avatar
pacetree
Junior
8 years ago
Solved

No internet/Can't access www.systemcontrolcenter.com

So I'm unable to access the internet at all.  No dns lookup, can't ping anything.  I can get to the router setup, but not system control center.  I've tried setting the dns to Google's, and setting i...
  • Hardy's avatar
    Hardy
    8 years ago

    Fred,

    At this point, the only I can think of it being is a port issue. I have set up for a replacement modem to be shipped to you, in hopes it might resolve the issue. Please let me know if you have any further questions or concerns. 

    Thank you,

    *Felicia*

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago
pacetree wrote: 

Is there a way to factory reset the ht2000 so I can eliminate any of my changes as the problem?

There is, but please do not do so unless and until explicitly instructed to do so by a HughesNet representative, as doing so can cause more harm than good.  

 

I only mention this warning because you may find instructions for doing so in the Community, and rather than have you end up worse off than you are it's best to let you know to not do so without being instructed to.  

pacetree's avatar
pacetree
Junior
8 years ago

Thanks for the warning!  I wouldn't even try unless it was recommended by a moderator.  I'd really like to find out exactly what has caused this rather than just resetting it away!