Forum Discussion

pacetree's avatar
pacetree
Junior
7 years ago
Solved

No internet/Can't access www.systemcontrolcenter.com

So I'm unable to access the internet at all.  No dns lookup, can't ping anything.  I can get to the router setup, but not system control center.  I've tried setting the dns to Google's, and setting i...
  • Hardy's avatar
    Hardy
    7 years ago

    Fred,

    At this point, the only I can think of it being is a port issue. I have set up for a replacement modem to be shipped to you, in hopes it might resolve the issue. Please let me know if you have any further questions or concerns. 

    Thank you,

    *Felicia*

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago
gaines_wright wrote:

Does unchecking both frequemcy boxes by itself totally disable the wifi?  

I believe it does.  I know that if I only uncheck the Frequency Band boxes, and not the SSID Enable or Broadcast boxes, I can no longer see the HughesNet WiFi as an available connection option in my devices.  And, if I have a device currently connected via WiFi and, using a separate device that is connected via LAN cable, I uncheck the corresponding Frequency Band box and click Save Settings, I lose the WiFi connection.

gaines_wright's avatar
gaines_wright
Tutor
7 years ago
@@GabeU wrote:
gaines_wright wrote:

Does unchecking both frequemcy boxes by itself totally disable the wifi?  

I believe it does. 

 
  Thanks for the info.  I'm going to switch to that method.  Mother always told me to turn the light off if I didn't need it. :>)>
  • pacetree's avatar
    pacetree
    Junior
    7 years ago

    We got a little bit off topic there.  I still have no internet access.  Hardy, is there anything else you can do to help me? Please see above where I outlined the additional issues I had before this.

  • Hardy's avatar
    Hardy
    Moderator
    7 years ago

    Fred,

    At this point, the only I can think of it being is a port issue. I have set up for a replacement modem to be shipped to you, in hopes it might resolve the issue. Please let me know if you have any further questions or concerns. 

    Thank you,

    *Felicia*

  • pacetree's avatar
    pacetree
    Junior
    7 years ago

    Thank you so much!  I hope that will resolve too.  I will report back to this post.

     

    Thanks again!  Hardy; GabeU

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    pacetree

     

    You're quite welcome.  :)

     

    I hope that the modem Hardy is having sent resolves the issue.  

  • Hardy's avatar
    Hardy
    Moderator
    7 years ago

    Fred,

    You are very welcome. Definitely keep me updated on the modem. Thanks. *Felicia*

  • pacetree's avatar
    pacetree
    Junior
    7 years ago

    I received and setup the new ht2000w.  This fixed the issue!  I'm not making any changes to it other than turning off the wifi and the firewall.  And I have questions about the firewall, but that will be another topic.  Thanks again!

  • Hardy's avatar
    Hardy
    Moderator
    7 years ago

    Fred,

    You are welcome. I am so glad to hear this has resolved the issue. :)

  • MarkJFine's avatar
    MarkJFine
    Professor
    7 years ago

    (other thread)