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Kirk Merley's avatar
Kirk Merley
Sophomore
12 months ago
Solved

prolonged slowdown

Using Testmy average data, I discover that my download speeds flatlined last September to about a quarter of what they had been.  I've noticed significantly slower response times but only now started to explore the causes.  Any help out there?

Performance

1 Reply

  • Remy's avatar
    Remy
    Moderator
    11 months ago
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    Kirk,

     

    Thanks for reaching out! I'm sorry to hear you've been experiencing some download speed issues recently. I was able to take a look into your account, and I'm noticing you may have an issue with your line of sight. I've gone ahead and created a work order for a technician to come take a look! I've waived the associated fees, and the company handling your order will reach out to you to schedule a date and time! Please let us know how the visit goes!

     

    Thanks,

    Remy

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Using Testmy average data, I discover that my download speeds flatlined last September to about a quarter of what they had been.  I've noticed significantly slower response times but only now started to explore the causes.  Any help out there?

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Using Testmy average data, I discover that my download speeds flatlined last September to about a quarter of what they had been.  I've noticed significantly slower response times but only now started to explore the causes.  Any help out there?

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Kirk,

\n

 

\n

Thanks for reaching out! I'm sorry to hear you've been experiencing some download speed issues recently. I was able to take a look into your account, and I'm noticing you may have an issue with your line of sight. I've gone ahead and created a work order for a technician to come take a look! I've waived the associated fees, and the company handling your order will reach out to you to schedule a date and time! Please let us know how the visit goes!

\n

 

\n

Thanks,

\n

Remy

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-05-07T12:25:23.064-04:00","lastPublishTime":"2024-05-07T12:25:23.064-04:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":1984},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:142211/message:142215","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"526","rawBody":"

Kirk,

\n

 

\n

Thanks for reaching out! I'm sorry to hear you've been experiencing some download speed issues recently. I was able to take a look into your account, and I'm noticing you may have an issue with your line of sight. I've gone ahead and created a work order for a technician to come take a look! I've waived the associated fees, and the company handling your order will reach out to you to schedule a date and time! Please let us know how the visit goes!

\n

 

\n

Thanks,

\n

Remy

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