Forum Discussion

Kirk Merley's avatar
Kirk Merley
Sophomore
8 months ago

prolonged slowdown

Using Testmy average data, I discover that my download speeds flatlined last September to about a quarter of what they had been.  I've noticed significantly slower response times but only now started to explore the causes.  Any help out there?

Performance
  • Remy's avatar
    Remy
    8 months ago

    Kirk,

     

    Thanks for reaching out! I'm sorry to hear you've been experiencing some download speed issues recently. I was able to take a look into your account, and I'm noticing you may have an issue with your line of sight. I've gone ahead and created a work order for a technician to come take a look! I've waived the associated fees, and the company handling your order will reach out to you to schedule a date and time! Please let us know how the visit goes!

     

    Thanks,

    Remy

  • Remy's avatar
    Remy
    Moderator
    8 months ago

    Kirk,

     

    Thanks for reaching out! I'm sorry to hear you've been experiencing some download speed issues recently. I was able to take a look into your account, and I'm noticing you may have an issue with your line of sight. I've gone ahead and created a work order for a technician to come take a look! I've waived the associated fees, and the company handling your order will reach out to you to schedule a date and time! Please let us know how the visit goes!

     

    Thanks,

    Remy