lake_woman wrote:
It is a problem when asking Hughesnet about changes that are seen and no explanation has been made.
No. It's not a problem asking about changes that are seen and no explanation has been made. Not at all. You asked. You were answered. You accepted the answer as a solution, and thanked the person for answering the mystery.
You then proceed to post that you are not only owed further explanation, but wouldn't even accept the explanation you received from an official rep, nor from anyone else basically telling you the same thing.
You just don't like the explanation you are receiving, and seem to be demanding to know just exactly what the hidden network is, and what it's for.
They aren't required to notify you of an update, nor anything about it, unless it directly affects your service. It didn't. They aren't required to tell you what the hidden network is, nor what it's for, beyond the explanation that has already been given, and that was most likely a courtesy that wasn't required, either. You immediately assume that it could be something nefarious. First, it can't be accessed by anyone. Second, there are laws governing what can and can't be accessed by a provider, and this hidden network isn't something to circumnavigate those laws. They aren't spying on you.
That you don't like the answer you received is just something you're going to have to deal with. No one is having fun with "clueless banter." That you turn it off? Fine. I have it turned off, too.
Being cautious is fine, and even good. Demanding more information because you don't like the answers you have already received is another story. You are in no position to demand anything regarding this hidden network, nor the update that contained its implementation. It's there. It's for a future service. It's not spying on you. No one can utilize it at this time.
With that, I will comment no more regarding your posts. Good day to you.
To add: At least with me, the tone is basically due to demanding further explanation. That's all. Asking is one thing. Demanding is another.