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Tinkerbell7
Freshman
7 years ago
Solved

Modem lights are not on and internet has been down for a week.

Our internet has been down for a week. The modem only has the power light and wi-fi lights on. I have called and talked to customer service try to fix the issue and am currently waiting for a eather n...
Amanda's avatar
Amanda
Moderator
7 years ago
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Hi Tinkerbell7,

 

You will not be charged for the replacement  or the visit :) Have a good weekend!

 

~Amanda

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lights are not on and internet has been down for a week.","id":"message:100443","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:65878"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:100443"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:100443"},"body@stripHtml({\"truncateLength\":200})":"Our internet has been down for a week. 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Just wondering if anyone else has had this issue.","kudosSumWeight":0,"postTime":"2018-06-02T14:56:44.522-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:100443_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6136},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:100443":{"__typename":"Conversation","id":"conversation:100443","solved":true,"topic":{"__ref":"ForumTopicMessage:message:100443"},"lastPostingActivityTime":"2018-06-09T07:52:29.816-04:00","lastPostTime":"2018-06-09T07:52:29.816-04:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:100443":{"__typename":"ModerationData","id":"moderation_data:100443","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:100443_1":{"__typename":"Revision","id":"revision:100443_1","lastEditTime":"2018-06-02T14:56:44.522-04:00"},"ForumReplyMessage:message:100616":{"__typename":"ForumReplyMessage","id":"message:100616","conversation":{"__ref":"Conversation:conversation:100443"},"author":{"__ref":"User:user:65878"},"revisionNum":1,"uid":100616,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Modem lights are not on and internet has been down for a week.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:100616"},"parent":{"__ref":"ForumReplyMessage:message:100599"},"body":"Thank you! You too! ☺","body@stringLength":"21","rawBody":"Thank you! You too! ☺","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-06-09T07:52:29.816-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:100616_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3717},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"descendants":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742463004288":{"__typename":"CachedAsset","id":"theme:customTheme1-1742463004288","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hi Tinkerbell7,

 

I believe the best course of action is to send a technician to your home to repair the system. It is possible that the Wi-Fi modem, coaxial cable or radio transmitter could be causing this problem and that is just too many factors to have you wait around for a replacement modem. I'll schedule it for the next available date, but the technician's office will call or text you to confirm the appointment. The original appointment is set for tomorrow, June 6th between 8-11AM

 

Thank you,

Amanda

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2018-06-05T14:53:31.985-04:00","lastPublishTime":"2018-06-05T14:56:46.496-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":6044},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:100443/message:100508","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"558","rawBody":"

Hi Tinkerbell7,

 

I believe the best course of action is to send a technician to your home to repair the system. It is possible that the Wi-Fi modem, coaxial cable or radio transmitter could be causing this problem and that is just too many factors to have you wait around for a replacement modem. I'll schedule it for the next available date, but the technician's office will call or text you to confirm the appointment. The original appointment is set for tomorrow, June 6th between 8-11AM

 

Thank you,

Amanda

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Hi Tinkerbell7,

\n\n

 

\n\n

You will not be charged for the replacement  or the visit :) Have a good weekend!

\n\n

 

\n\n

~Amanda

","body@stringLength":"168","rawBody":"

Hi Tinkerbell7,

\n\n

 

\n\n

You will not be charged for the replacement  or the visit :) Have a good weekend!

\n\n

 

\n\n

~Amanda

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