Damian , Remy ,For the last 3 days, the internet has stopped working in the evenings, while the modem displays state code 0.0.0. and no errors whatsoever. I've done all the troubleshooting I can think of but nothing has helped. In the morning, the internet is back. I've tried to run speed tests but the site won't load. Could you all please see if you can figure out what's going on? Thanks!

maratsade, Thank you for this update as it is very important. I will be passing this along to the team right now to assist. If there have been any updates beyond this or changes from this latest update please let me know -Damian

maratsade, Thank for reaching out and I am sorry this has happened. Your remote readings mirror the stats you posted here so from a surface look, we are not seeing anything abnormal there either. Before we escalate this, is this happening at roughly the same time every evening? Can you also remind me if you have a ground dish or if it is on the roof? -Damian

Damian , I have a ground dish. Starting on August 25, the internet has been dropping completely between 7 and 8 pm, and comes back between 11 and midnight. So yes, roughly the same time since the 25th. No issues at all before that. ETA: thank you for the quick response, BTW.

maratsade Thank you for providing me this info. I was going to hypothesize that something was maybe blocking the ground dish each night but with the downtime being relatively short I don't think that's likely. Something like that would also give a much different state code than our normal fully operational. Lastly, are there any new structures or items around the modem during those times and is your PC or laptop the only device you are experiencing this on? Only reason I ask is the screenshot looks like its from a pc or laptop so I just wanted to make sure that this was a broad issue amongst all your devices and not just happening on this one device. This is especially important since your modem shows fully operational even while the issue is happening. -Damian

Damian The dish has a clear view of the sky, with no trees or any structures blocking the line of sight. As for the modem, there's nothing blocking it at any time. Yes, the screenshot was from a laptop, but the issue happens on all the devices that are connected to the network at the time the internet drops. The devices are several Windows laptops and also iOS devices. They all lose the internet. The laptops all show the globe icon to indicate there's no internet at all. I tried several devices last night, and they were all having the same issue. I also tried them on the 5GHz radio, just in case, but that didn't connect either. The internet was down from around 8 pm to a little past midnight, then it came back like nothing had happened. During all the time the internet was unreachable, the modem showed no errors at all, and the code was 0.0.0

Puzzle: no internet with state code 0.0.0. | Hughesnet Community

18 Replies

Damian
Moderator
2 months ago
maratsade,

Thank for reaching out and I am sorry this has happened. Your remote readings mirror the stats you posted here so from a surface look, we are not seeing anything abnormal there either. Before we escalate this, is this happening at roughly the same time every evening? Can you also remind me if you have a ground dish or if it is on the roof? -Damian
- maratsade
  Distinguished Professor IV
  2 months ago
  Damian ,
  I have a ground dish.
  Starting on August 25, the internet has been dropping completely between 7 and 8 pm, and comes back between 11 and midnight. So yes, roughly the same time since the 25th. No issues at all before that. ETA: thank you for the quick response, BTW.
  - Damian
    Moderator
    2 months ago
    maratsade
    
    Thank you for providing me this info. I was going to hypothesize that something was maybe blocking the ground dish each night but with the downtime being relatively short I don't think that's likely. Something like that would also give a much different state code than our normal fully operational. Lastly, are there any new structures or items around the modem during those times and is your PC or laptop the only device you are experiencing this on? Only reason I ask is the screenshot looks like its from a pc or laptop so I just wanted to make sure that this was a broad issue amongst all your devices and not just happening on this one device. This is especially important since your modem shows fully operational even while the issue is happening. -Damian

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Puzzle: no internet with state code 0.0.0.

18 Replies

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