Forum Discussion

Tom Hughey's avatar
Tom Hughey
Sophomore
8 years ago

Re: phone service terrible

I am afraid that the technical update did not help my problem. In fact, it seems even worse. Large portions of conversation is dropped and replaced by strange noises. The people I call say that they ...
  • Aedan's avatar
    Aedan
    8 years ago

    Hello Tom Hughey, 

    Thanks for posting. Below are some questions that will help us troubleshoot this issue. I have also sent you a message to further address your issue.

    1. What type of phone are you using (Corded / Cordless)?
    2. Please power Cycle your Devices and if possible try a new phone/handset and see if the issue persists.
    3. Can you please describe the noise that you are hearing? Is it static noise?


    Thanks.
    -Aedan

GabeU's avatar
GabeU
Distinguished Professor IV
Beechcreek wrote:

 I hope this issue will be solved with a permanent fix, and not some sort of bandaid, otherwise they can come back and reinstall  my Gen4. 

I have no doubt they are busily working on a fix for the issue some of you are seeing with the phone service.  With that said, there is no going back to Gen4. 

slanning0216's avatar
slanning0216
New Member
8 years ago

I am currently having the same issues as you have stated and I do not know how to get ahold of anyone to fix the issue because I can not understand a word that they are saying. One lady told me from customer service told me that I was having issues because I have used up all of my data but its a new month and still having the same issues. If this issue does not get resolved soon I will be taking my business elsewhere. This is rediculios!

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    slanning0216 wrote:

    One lady told me from customer service told me that I was having issues because I have used up all of my data but its a new month and still having the same issues.

    I'm not positive of this, as I don't have HughesNet's phone service, but I don't believe running out of your monthly data has any effect on the phone service.  I believe it runs on its own, separate, service.