Forum Discussion
Re: phone service terrible
I am afraid that the technical update did not help my problem. In fact, it seems even worse. Large portions of conversation is dropped and replaced by strange noises. The people I call say that they ...
Hello Tom Hughey,
Thanks for posting. Below are some questions that will help us troubleshoot this issue. I have also sent you a message to further address your issue.
1. What type of phone are you using (Corded / Cordless)?
2. Please power Cycle your Devices and if possible try a new phone/handset and see if the issue persists.
3. Can you please describe the noise that you are hearing? Is it static noise?
Thanks.
-Aedan
Beechcreek wrote:I hope this issue will be solved with a permanent fix, and not some sort of bandaid, otherwise they can come back and reinstall my Gen4.
I have no doubt they are busily working on a fix for the issue some of you are seeing with the phone service. With that said, there is no going back to Gen4.
I am currently having the same issues as you have stated and I do not know how to get ahold of anyone to fix the issue because I can not understand a word that they are saying. One lady told me from customer service told me that I was having issues because I have used up all of my data but its a new month and still having the same issues. If this issue does not get resolved soon I will be taking my business elsewhere. This is rediculios!
slanning0216 wrote:One lady told me from customer service told me that I was having issues because I have used up all of my data but its a new month and still having the same issues.
I'm not positive of this, as I don't have HughesNet's phone service, but I don't believe running out of your monthly data has any effect on the phone service. I believe it runs on its own, separate, service.
