Forum Discussion
Remote Router Reboot - important enhancement request
I've been looking at postings from people who live 3-4 hours away from their vacation homes. This is exactly my own situation. We use hughestnet with wyze to operate our home monitoring solution, wh...
Hi kmundy,
I see it's your first post here, so welcome to the community! Thank you for your suggestion, I think that's a fine idea. I'll send this up for consideration; your feedback is valuable to us and helps us improve the service.
Our phone reps can reboot your modem remotely; it may be part of troubleshooting. You can also ask one of us mods here in the community or on social media to do so if that's all you need.
-Liz
I'm sure the reps here will send your suggestion up the food chain.
As for this: "But frequently a simple reboot of the router will fix the problem. The fact that customers cannot reboot their modems remotely is a real problem for customers like us, who live 3-4 hours away from our homes," I'm not 100% sure, but I thought the phone reps can reboot your system remotely. Liz or another rep will likely pipe up about all this.
