Forum Discussion
Remote Router Reboot - important enhancement request
I've been looking at postings from people who live 3-4 hours away from their vacation homes. This is exactly my own situation. We use hughestnet with wyze to operate our home monitoring solution, wh...
Hi kmundy,
I see it's your first post here, so welcome to the community! Thank you for your suggestion, I think that's a fine idea. I'll send this up for consideration; your feedback is valuable to us and helps us improve the service.
Our phone reps can reboot your modem remotely; it may be part of troubleshooting. You can also ask one of us mods here in the community or on social media to do so if that's all you need.
-Liz
Hi kmundy,
I see it's your first post here, so welcome to the community! Thank you for your suggestion, I think that's a fine idea. I'll send this up for consideration; your feedback is valuable to us and helps us improve the service.
Our phone reps can reboot your modem remotely; it may be part of troubleshooting. You can also ask one of us mods here in the community or on social media to do so if that's all you need.
-Liz
Hi Liz,
Thanks! And yes please, could you please reboot our modem? Hoping that will solve the issue!
Many thanks!
Kiran
Sure thing, kmundy. Before I reboot, I want to be sure I'm looking at the right account- is your SAN (account number) the one ending in 25?
-Liz
Edit:
Nevermind, I found you... it's the one ending in 08Edit 2:
I rebooted the modem and the diagnostics are all good. However, FYI I'm not seeing any connected devices.
Thanks!! My devices have not come online.
If you're able to see diagnostics, then the router is probably online, which indicates it's not a solar system power issue. Probably a problem with the devices. We'll just have to make a trip to figure it out!
Many thanks for your help!!
