Forum Discussion

kmundy's avatar
kmundy
Freshman
5 years ago
Solved

Remote Router Reboot - important enhancement request

I've been looking at postings from people who live 3-4 hours away from their vacation homes. This is exactly my own situation. We use hughestnet with wyze to operate our home monitoring solution, wh...
  • Liz's avatar
    Liz
    5 years ago

    Hi kmundy,

     

      I see it's your first post here, so welcome to the community! Thank you for your suggestion, I think that's a fine idea. I'll send this up for consideration; your feedback is valuable to us and helps us improve the service.

     

    Our phone reps can reboot your modem remotely; it may be part of troubleshooting. You can also ask one of us mods here in the community or on social media to do so if that's all you need. 

     

    -Liz

Liz's avatar
Liz
Moderator
5 years ago

Hi kmundy,

 

  I see it's your first post here, so welcome to the community! Thank you for your suggestion, I think that's a fine idea. I'll send this up for consideration; your feedback is valuable to us and helps us improve the service.

 

Our phone reps can reboot your modem remotely; it may be part of troubleshooting. You can also ask one of us mods here in the community or on social media to do so if that's all you need. 

 

-Liz

kmundy's avatar
kmundy
Freshman
5 years ago

Hi Liz, 

Thanks!  And yes please, could you please reboot our modem? Hoping that will solve the issue!

 

Many thanks!

Kiran