Forum Discussion

nitaclay's avatar
nitaclay
Sophomore
4 years ago

Renewal of spam attacks

We had this discussion back in the fall when some of us were getting hundreds of spam emails each day, and it seems we were all getting the same ones. Liz assured us they were working on it, and it d...
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  • Liz's avatar
    Liz
    4 years ago

    Good morning nitaclay,

     

    Thank you for your patience while our e-mail folks looked into your concern. They have located and blocked the offending IPs from sending again and the issue should slacken now if not completely stop.  Please continue marking any suspicious e-mail as spam to help strengthen our spam controls.

     

    If you have any other concerns, please feel free to reach out again.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

MarkJFine's avatar
MarkJFine
Professor

Although what Liz says is true for legit advertisers, please be careful that the email is from who it says it is.

 

If the "From" address looks sketchy or doesn't seem to match the product, I'd advise not hitting Unsubscribe. In those cases the link is used to verify a live email account and somtimes may lead to even more spam.

nitaclay's avatar
nitaclay
Sophomore
4 years ago

Thanks! They are definitely NOT legit advertisers as most have jumbled letters, misspelled words, etc. I haven't opened them, but I doubt they even have a place to unsubscribe. I just can't believe I'm the only HughesNet customer who is experiencing all this spam!

  • MarkJFine's avatar
    MarkJFine
    Professor
    4 years ago

    Guarantee this is not a HN-specific thing, though. I see the same kind of spam on accounts other than on HN, which are evading spam detection. There's been a rash of it for about a month now.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    I wouldn't even open those emails at all.  I'd flag them as spam or just delete them. You're not the only person with an email account who is experiencing spam; everyone gets spam email and often the only thing you can do is delete it unread and move on.  And spammers find ways to evade countermeasures, so the spam is not going away.  

     

     

    nitaclay wrote:

     I just can't believe I'm the only HughesNet customer who is experiencing all this spam!

     

    • nitaclay's avatar
      nitaclay
      Sophomore
      4 years ago

      I assure you I'm NOT opening them, but they are increasing daily! I can hardly get through deleting the ones that are there before I have 20 more! So aggravating!!

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        It's not you, Nita, it's the spammers figuring out ways to spam you. Your email may have been compromised somewhere, at some point, and now you're on a list, and yes, it's ridiculously frustrating.  You may want to think about getting another email address, at Gmail, for example. 

         

        nitaclay wrote:

        I assure you I'm NOT opening them, but they are increasing daily! I can hardly get through deleting the ones that are there before I have 20 more! So aggravating!!