Forum Discussion
Spam emails
In just the last few weeks, I have started receiving HUNDREDS of spam emails every day. Up until that time, I hardly ever received any. It does no good to mark them spam. What is going on with HughesNet that these are not being caught? The emails I send are also going to the recipients' junk mailboxes and some are even being blocked.
Good morning folks,
Thank you for your continued feedback, I'm sending these up to management who is keeping an eye on all this. They've also issued an official response:
We are aware that some customers are experiencing a significant increase in SPAM messages to their Hughes.net email addresses. Our engineers are working to resolve the issue as quickly as possible.
We apologize for the inconvenience this influx of unwanted messages has created and encourage you to flag them as SPAM to remove them from your inbox. Marking messages as SPAM also helps improve the filtering algorithms. Simply click the checkbox next to any SPAM messages and then click the shield icon in the upper right corner of the menu bar.Please let us know if you're seeing any improvement now, there have been some changes recently. Looking forward to your feedback.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
Your email address likely got out and is available to spammers. Once the spam starts there's not a whole lot you can do to stop it, and spam filters can only do so much. About the only thing I can suggest with that is creating a new email address and migrating to that, but be careful where you "use" it so you don't start getting inundated with spam again.
As for your outgoing emails going into junk mailboxes and some of it being blocked, it's very possible that the recipients' providers have hughes.net flagged for spam. Unfortunately, this isn't anything new. The reps may reply with some ideas, or even a request for some information from you to see if anything can be done. If they need any information that should be sent privately they'll ask for it to be sent via PM, for which they'll provide a link.
The reps are on M-F from approximately 9AM to 6PM EST, so the earliest you'll see a reply from one is Monday.
I had a spam filter defined in my webmail settings, which I didn't realize, but until November 11 it was succesfully filtering out most spam.
Now I'm getting about 10 or 20 times the amount of spam I was seeing in my pop email reader.
The fiter looks kind of lilke this, and I don't remember if/when I actually set this or if it was there by default. I don't know where to find any documentation of this spam level to specify.
So something changed, either the criteria changed or the filters aren't working, or that info isn't in the headers for some reason any more.
Anyone know a fix for this?
The filters look different now. They may have changed when Webmail was updated.
Add a new filter setting
Block or allow specific senders
AlfredEisenberg wrote:I had a spam filter defined in my webmail settings, which I didn't realize, but until November 11 it was succesfully filtering out most spam.
Now I'm getting about 10 or 20 times the amount of spam I was seeing in my pop email reader.
The fiter looks kind of lilke this, and I don't remember if/when I actually set this or if it was there by default. I don't know where to find any documentation of this spam level to specify.
So something changed, either the criteria changed or the filters aren't working, or that info isn't in the headers for some reason any more.
Anyone know a fix for this?
if you click on advanced you will see a different setup. But, since november 11 this doesn't work any more.
Selecting specfic titles or from addresses never works because they are always changing.
I have seen the same issues, before this last 'upgrade' as I mark emails as spam it would task a long time before I started seeing them again, now it's as if the know spam filters are off, so I started blocking them based on the email headers, once I block them and save the changes, I get another from the same email address, hundreds every hour, there's an issue when I block a know spammer and they keep showing up in my inbox. Outlook and outlook 365 I use at work......works !
Carmen
It has to be something that changed with the "upgrade!" Yes, I also block every spam email, and they continue to send more from the same address. I do not have time to block hundreds of emails every day, and I'm sure no one else does either. HughesNet, we would appreciate hearing from you!!
yesterday I found another glitch with the email web client, when I mark emails as junk, I empty my junk folder and it still shows 141 junk emails in that folder
checking the folder, it shows empty
Good morning folks,
Thank you taking the time to post your experiences and letting us know. I'm very sorry for this inconvenience, I know it's a hassle to deal with so much unwanted email. We're taking care of this and have our e-mail admins working to resolve this. Please stay tuned for updates as I get them.
Your patience and understanding are much appreciated.
Thanks,
Liz
- Me, too. It is ridiculous!!! Hundreds a day....every day!!
