Forum Discussion

nitaclay's avatar
nitaclay
Sophomore
5 years ago
Solved

Renewal of spam attacks

We had this discussion back in the fall when some of us were getting hundreds of spam emails each day, and it seems we were all getting the same ones. Liz assured us they were working on it, and it d...
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  • Liz's avatar
    Liz
    5 years ago

    Good morning nitaclay,

     

    Thank you for your patience while our e-mail folks looked into your concern. They have located and blocked the offending IPs from sending again and the issue should slacken now if not completely stop.  Please continue marking any suspicious e-mail as spam to help strengthen our spam controls.

     

    If you have any other concerns, please feel free to reach out again.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
5 years ago

Excellent catch nitaclay! Our email folks are still digging into this, but I'll relay this bit of feedback as well. Please continue to mark these as spam, as it does help our spam filter learn and improve over time.

 

Your cooperation, patience, and understanding are much appreciated.

 

-Liz

nitaclay's avatar
nitaclay
Sophomore
5 years ago

Liz,

I absolutely cannot be the only one with this problem! I marked as spam and deleted 102 emails just for today. I don't have time to do this every day! I don't want to change my email, but I am realizing that I may have to do something differently. Help!!!

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago
    nitaclay wrote:

     I don't want to change my email, but I am realizing that I may have to do something differently. Help!!!

    It's a pain, no doubt.  One thing to keep in mind regarding HughesNet's email, however, is that if/when you leave HughesNet, you can't "take it with you", whereas a 3rd party provider, like Gmail, Yahoo or Outlook, isn't tied to an ISP.  HughesNet's email service ends approximately 30 days after service termination.  

     

    I've got nothing against HughesNet's email, per se, but I always recommend something like Gmail instead. 

     

    It's just a thought.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning nitaclay,

     

    Thank you for your patience while our e-mail folks looked into your concern. They have located and blocked the offending IPs from sending again and the issue should slacken now if not completely stop.  Please continue marking any suspicious e-mail as spam to help strengthen our spam controls.

     

    If you have any other concerns, please feel free to reach out again.

     

      Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz