Return of discontinued modem problem
6 June 2018 I posted on the forum that I had trouble with download speed. The tech support rep on the forum sent me a new modem and instructed me to discard it since it was an old HT1000 model (Liz ...
Hi jdandria,
Welcome back and thank you for bringing this to our attention. I manually received the modem in our system so that the $125 won't be charged. I do apologize for the confusion. If you have additional concerns, don't hesitate to reach out again.
