Forum Discussion

sugargroveva's avatar
sugargroveva
New Poster
4 years ago

Ring Doorbell

I installed a Ring doorbell at my vacation home and when motion is detected all I see is a black screen when I play it back. When I try to connect to live view sometimes it returns network connection...
Performance
  • GabeU's avatar
    GabeU
    4 years ago

    sugargroveva 

     

    Are you actually at the vacation home when trying to view it live or are you trying to connect from another location?  The reason I ask is that, when it comes to remote access, while HughesNet does support cloud based devices like security cameras and the like, as in uploading the media from those devices to the cloud to then be accessed from wherever, it doesn't support direct remote access.

Alyson21's avatar
Alyson21
New Member
3 years ago

My Ring doorbell does not consistently work. I can get it to connect to the WiFi, but then it always disconnects. I even set up a WiFi booster nearby, but it still goes offline. Very frustrating, especially since the Hughesnet sale rep told me that I wouldn't have trouble using my Ring doorbell. I don't even bother to set up my other camera because I know it will fail to operate properly. #ReallyMissCableInternet

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    Have you contacted Ring tech support?  Ring may not work with systems that have high latency, like satellite internet. 

     

    Alyson21 wrote:

    My Ring doorbell does not consistently work. I can get it to connect to the WiFi, but then it always disconnects. I even set up a WiFi booster nearby, but it still goes offline. Very frustrating, especially since the Hughesnet sale rep told me that I wouldn't have trouble using my Ring doorbell. I don't even bother to set up my other camera because I know it will fail to operate properly. #ReallyMissCableInternet