Forum Discussion

Doug Yttri's avatar
Doug Yttri
New Poster
5 years ago

Sam Knows White Box. Data limit not refreshing.

I've had the Sam Knows white box on my system for several years now and now it appears that my data limit is not getting refilled by HughesNet. They have been good about topping off the data when it ...
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  • Liz's avatar
    Liz
    5 years ago

    Hi Doug,

     

    Thank you for your patience, the engineer has informed me this has been fixed. Appreciate you letting us know so we could sort it out for you. Have a good weekend!

     

    -Liz

     

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

Doug Yttri 

 

It likely has something to do with the increase in strain on the system and the prioritization of important activities because of it.  They may have disabled the data refills for Sam Knows users, having deemed it unnecessary for the time being.  This is just speculation, though.  

 

The reps should reply to let you know for sure.  They're on M-F from approximately 9AM to 6PM EST.  They usually reply within a day, though it may very well take longer than normal with them being very busy right now.