Forum Discussion

Doug Yttri's avatar
Doug Yttri
New Poster
5 years ago

Sam Knows White Box. Data limit not refreshing.

I've had the Sam Knows white box on my system for several years now and now it appears that my data limit is not getting refilled by HughesNet. They have been good about topping off the data when it ...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi Doug,

     

    Thank you for your patience, the engineer has informed me this has been fixed. Appreciate you letting us know so we could sort it out for you. Have a good weekend!

     

    -Liz

     

Liz's avatar
Liz
Moderator

Hi Doug,

 

Glad you found the community, welcome and thanks for reaching out. I'll escalate this to the engineers who handle the SamKnows-related concerns. Once I have any updates for you I'll let you know.

 

Thanks,

Liz

 

Doug Yttri's avatar
Doug Yttri
New Poster
5 years ago

Thanks Liz -

I did reset the White Box mid March. It had locked up again. I have had to periodically reboot the thing over the past few years. It just up and quits working. Unless I check it, you never know if it actually working, or not.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi Doug,

     

    Thank you for your patience, the engineer has informed me this has been fixed. Appreciate you letting us know so we could sort it out for you. Have a good weekend!

     

    -Liz