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Doug Yttri's avatar
Doug Yttri
New Poster
6 years ago
Solved

Sam Knows White Box. Data limit not refreshing.

I've had the Sam Knows white box on my system for several years now and now it appears that my data limit is not getting refilled by HughesNet. They have been good about topping off the data when it ...
Doug Yttri's avatar
Doug Yttri
New Poster
6 years ago
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Thanks Liz -

I did reset the White Box mid March. It had locked up again. I have had to periodically reboot the thing over the past few years. It just up and quits working. Unless I check it, you never know if it actually working, or not.

Liz's avatar
Liz
Moderator
6 years ago
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Hi Doug,

 

Thank you for your patience, the engineer has informed me this has been fixed. Appreciate you letting us know so we could sort it out for you. Have a good weekend!

 

-Liz

 

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I've had the Sam Knows white box on my system for several years now and now it appears that my data limit is not getting refilled by HughesNet. They have been good about topping off the data when it got low.

Now it gets used up by mid month. Part of the deal with the White Box was data useage was compensated by HughesNet. The box sucks up a chunk of data. 

","kudosSumWeight":0,"postTime":"2020-04-01T19:18:18.394-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:121912_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2116},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:121912":{"__typename":"Conversation","id":"conversation:121912","solved":true,"topic":{"__ref":"ForumTopicMessage:message:121912"},"lastPostingActivityTime":"2020-04-03T13:20:26.682-04:00","lastPostTime":"2020-04-03T13:20:26.682-04:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:121912":{"__typename":"ModerationData","id":"moderation_data:121912","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:121912_1":{"__typename":"Revision","id":"revision:121912_1","lastEditTime":"2020-04-01T19:18:18.394-04:00"},"AcceptedSolutionMessage:message:122039":{"__typename":"AcceptedSolutionMessage","id":"message:122039","conversation":{"__ref":"Conversation:conversation:121912"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":122039,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:121962"},"subject":"Re: Sam Knows White Box. Data limit not refreshing.","moderationData":{"__ref":"ModerationData:moderation_data:122039"},"body":"

Hi Doug,

\n\n

 

\n\n

Thank you for your patience, the engineer has informed me this has been fixed. Appreciate you letting us know so we could sort it out for you. Have a good weekend!

\n\n

 

\n\n

-Liz

\n\n

 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"215","postTime":"2020-04-03T13:20:26.682-04:00","lastPublishTime":"2020-04-03T13:20:26.682-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":2123},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:121912/message:122039","readOnly":true,"editFrozen":false,"body@stringLength":"245","rawBody":"

Hi Doug,

\n\n

 

\n\n

Thank you for your patience, the engineer has informed me this has been fixed. Appreciate you letting us know so we could sort it out for you. Have a good weekend!

\n\n

 

\n\n

-Liz

\n\n

 

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Thanks Liz -

I did reset the White Box mid March. It had locked up again. I have had to periodically reboot the thing over the past few years. It just up and quits working. Unless I check it, you never know if it actually working, or not.

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Thanks Liz -

I did reset the White Box mid March. It had locked up again. I have had to periodically reboot the thing over the past few years. It just up and quits working. Unless I check it, you never know if it actually working, or not.

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