Forum Discussion
Satellite moved out of position
One of the kids hit the sit satellite dish and shifted it out of position and now we can't get connected. We tried calling support and they gave us the run around and acted uninterested in sending a technician. We are still on hold after 30 mins. Is there anyway we can fix this on our own? I work from home and need this fixed immediately. The moden works fine, all of the lights are on, yes we unplugged it and plugged it back in. It's giving the the symbol when your wifi has no internet connect. It's clearly the satellite being out of place. What do we do?
I hope so. Thanks
Thank you for posting and welcome to the community. Please private message me the phone number associated with your account and I will run remote diagnostics and figure out why a technician was not sent out. You can send me a message here by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . -Damian
My best guess is that the dish got pivoted side to side. See if it can be gently rotated a little left and right while someone inside is checking to see if channels show up. Next you can try gently pushing up or down on dish (I doubt the kids accident changed this though). Since you have no signal now, you have nothing to lose until the tech comes. After you do somehow get it re-aligned properly; use a permanent magic marker to mark the elevation and the the position on pole, then you can tell when its not right. There are some cellphone apps to help you re-align it too.
