Forum Discussion
Satellite moved out of position
One of the kids hit the sit satellite dish and shifted it out of position and now we can't get connected. We tried calling support and they gave us the run around and acted uninterested in sending a ...
I hope so. Thanks
Thank you for posting and welcome to the community. Please private message me the phone number associated with your account and I will run remote diagnostics and figure out why a technician was not sent out. You can send me a message here by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . -Damian
Thank you for providing me this info. Unfortunately, it appears you have a Business account (SME). Our community page is specifically designed to support residential accounts only (DSS). For support with your Business account, you would need to call 1-800-347-3272 again. The best advice I can give since I will be unable to run diagnostics is to explain that you can clearly see the dish has been moved and the service stopped working. Requesting that you need a tech to come out and repoint it should leave little room for other suggestions. This may not eliminate the standard troubleshooting steps they will have to do before sending one out but hopefully this will help. -Damian
