Forum Discussion

Ricky's avatar
Ricky
Tutor
7 years ago

Signal strength drop

My signal strength has dropped 20-30 percent in the recent months. Possible my dish is loose. At least not at optimal strength. Could someone check my system to see if it has been falling in the rece...
Performance
  • Liz's avatar
    Liz
    7 years ago

    Good morning Ricky,

     

    Thanks for letting me know. Your dispatch is currently scheduled for Thursday, Jul 26, 2018 between 08:00 and 11:00am  . Call us at 866.347.3292 and reference case #114022768 if you need to reschedule. Please let us know how the site visit goes.

     

     

Liz's avatar
Liz
Moderator

Hi Ricky,

 

Thanks for posting. Sure thing! I've looked into this and your signal strength is on par with your area (80-90). However I do see something else in the diagnostics and would like to replace your radio. Please let me know your preference for a site visit, morning or afternoon.

 

 

Ricky's avatar
Ricky
Tutor
7 years ago

Morning

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Good morning Ricky,

     

    Thanks for letting me know. Your dispatch is currently scheduled for Thursday, Jul 26, 2018 between 08:00 and 11:00am  . Call us at 866.347.3292 and reference case #114022768 if you need to reschedule. Please let us know how the site visit goes.

     

     

    • Ricky's avatar
      Ricky
      Tutor
      7 years ago

      Thank you Liz for looking into my system for me. I appreciate it as well as the truck roll.

      • Liz's avatar
        Liz
        Moderator
        7 years ago

        You're welcome, Ricky!