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richknox's avatar
richknox
Sophomore
6 years ago

Slow Internet Speeds on HughesNet

I am opening this thread because this is the 2nd time I have had this problem.  The first was in November 2016 and it took approximately 6 months to finally get someone to come to my house to try and...
Performance
  • Liz's avatar
    Liz
    6 years ago

    Hi richknox,

     

    I'm so happy to hear this! Thank you for coming back and updating us on the site visit. I appreciate your working with us so we can get this resolved for you.

     

  • richknox's avatar
    richknox
    6 years ago

    Again, I would like to thank all that helped correct my problem.  I have a 13.6 download and a 4.8 upload speed tonight. It appears that my problem has been solved. I will accept this as the solution and close this thread. Thank you very much. 

Liz's avatar
Liz
Moderator

Good morning richknox,

 

Thanks for posting, could you please give me more details as to what you're experiencing? What were you having difficulty doing online?

 

I made an adjustment to your modem and rebooted it. Please monitor your performance and let me know if you see improvements. If not, please follow the steps above from Gabe so we can evaluate your speeds test results.

 

  Your cooperation, patience, and understanding are much appreciated.

 

richknox's avatar
richknox
Sophomore
6 years ago
Liz,
Thanks for helping me out. I have not had time to do any Speedtest work specifically as you requested. I have done a couple of quick tests on my iPad/iPhone and it seems to be a little better. I was running in the 0.68 range for download before and now I have seen it as high as 10 and as low as 1.16 mbps. It is hard for me to test it at anytime of except at night when the bulk of the users are on slowing it down. I will try to get some better information in the next 3-4 days. Again, thank you very much for your help.