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richknox's avatar
richknox
Sophomore
6 years ago
Solved

Slow Internet Speeds on HughesNet

I am opening this thread because this is the 2nd time I have had this problem.  The first was in November 2016 and it took approximately 6 months to finally get someone to come to my house to try and...
Performance
Liz's avatar
Liz
Moderator
6 years ago

Hi richknox,

 

I'm so happy to hear this! Thank you for coming back and updating us on the site visit. I appreciate your working with us so we can get this resolved for you.

 

richknox's avatar
richknox
Sophomore
6 years ago

Again, I would like to thank all that helped correct my problem.  I have a 13.6 download and a 4.8 upload speed tonight. It appears that my problem has been solved. I will accept this as the solution and close this thread. Thank you very much. 

  • Liz's avatar
    Liz
    Moderator
    6 years ago

    Awesome! You're welcome, richknox. Come back anytime if you have any other concerns.

     

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Internet Speeds on HughesNet","id":"message:111949","revisionNum":1,"repliesCount":24,"author":{"__ref":"User:user:26233"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:111949"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:111949"},"body@stripHtml({\"truncateLength\":200})":" I am opening this thread because this is the 2nd time I have had this problem.  The first was in November 2016 and it took approximately 6 months to finally get someone to come to my house to try and...","body@stringLength":"787","rawBody":"

I am opening this thread because this is the 2nd time I have had this problem.  The first was in November 2016 and it took approximately 6 months to finally get someone to come to my house to try and fix it.  I am hoping that we can bypass all the talk back and forth and have someone come and fix my Internet.  Within the last 3 or 4 weeks my speeds have plummeted to near dial-up speeds.  This is also not a time when a lot of people are on the system because it is random throughout the day and night when checked.  The last time I ended up having a new modem installed and that seemed to finally fix my speeds but I think the support rep also treated the satellite aim and maybe even a piece on the receiving dish.  Thank you for your assistance.

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Again, I would like to thank all that helped correct my problem.  I have a 13.6 download and a 4.8 upload speed tonight. It appears that my problem has been solved. I will accept this as the solution and close this thread. Thank you very much. 

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Again, I would like to thank all that helped correct my problem.  I have a 13.6 download and a 4.8 upload speed tonight. It appears that my problem has been solved. I will accept this as the solution and close this thread. Thank you very much. 

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Hi richknox,

\n\n

 

\n\n

I'm so happy to hear this! Thank you for coming back and updating us on the site visit. I appreciate your working with us so we can get this resolved for you.

\n\n

 

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Hi richknox,

\n\n

 

\n\n

I'm so happy to hear this! Thank you for coming back and updating us on the site visit. I appreciate your working with us so we can get this resolved for you.

\n\n

 

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Awesome! You're welcome, richknox. Come back anytime if you have any other concerns.

\n\n

 

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