Forum Discussion
Slow internet
I've been having much slower internet for the past week. I tried chat support last week & it just cut off. I keep getting a multipath problem alert with code 14.4.1. I did troubleshooting but I cannot get thru to tech support, which leads me to think this is a system wide issue. Anyone know anything?
1 Reply
14.4.1 is an issue with the Fusion Acceleration Appliance. This could be one of two things: Either the vsat side was overloaded and lost it's connection to the acceleration server, or the wireless side was slow/unresponsive at the cell tower. The former is usually what happens. However, this is usually a temporary condition and usually clears up after a few minutes. That said, if you're in a remote area served by only one cell tower, and that tower loses power or is under maintenance it could last for days.
