Forum Discussion

nitaclay's avatar
nitaclay
Sophomore
5 years ago

Spam emails

In just the last few weeks, I have started receiving HUNDREDS of spam emails every day. Up until that time, I hardly ever received any. It does no good to mark them spam. What is going on with Hughes...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thank you for your continued feedback, I'm sending these up to management who is keeping an eye on all this. They've also issued an official response:

     

    We are aware that some customers are experiencing a significant increase in SPAM messages to their Hughes.net email addresses. Our engineers are working to resolve the issue as quickly as possible.
     
    We apologize for the inconvenience this influx of unwanted messages has created and encourage you to flag them as SPAM to remove them from your inbox. Marking messages as SPAM also helps improve the filtering algorithms. Simply click the checkbox next to any SPAM messages and then click the shield icon in the upper right corner of the menu bar. 

     

    Please let us know if you're seeing any improvement now, there have been some changes recently. Looking forward to your feedback.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

AlfredEisenberg's avatar
AlfredEisenberg
Freshman
5 years ago

I had a spam filter defined in my webmail settings, which I didn't realize, but until November 11 it was succesfully filtering out most spam.

Now I'm getting about 10 or 20 times the amount of spam I was seeing in my pop email reader.

 

The fiter looks kind of lilke this, and I don't remember if/when I actually set this or if it was there by default.   I don't know where to find any documentation of this spam level to specify.

 

So something changed, either the criteria changed or the filters aren't working, or that info isn't in the headers for some reason any more.

 

Anyone know a fix for this?

 

 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    The filters look different now. They may have changed when Webmail was updated. 

     

    Add a new filter setting

     

    Block or allow specific senders

     

    AlfredEisenberg wrote:

    I had a spam filter defined in my webmail settings, which I didn't realize, but until November 11 it was succesfully filtering out most spam.

    Now I'm getting about 10 or 20 times the amount of spam I was seeing in my pop email reader.

     

    The fiter looks kind of lilke this, and I don't remember if/when I actually set this or if it was there by default.   I don't know where to find any documentation of this spam level to specify.

     

    So something changed, either the criteria changed or the filters aren't working, or that info isn't in the headers for some reason any more.

     

    Anyone know a fix for this?

     

     

     

     

    • AlfredEisenberg's avatar
      AlfredEisenberg
      Freshman
      5 years ago

      if you click on advanced you will see a different setup.  But, since november 11 this doesn't work any more. 

      Selecting specfic titles or from addresses never works because they are always changing.