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nitaclay's avatar
nitaclay
Sophomore
5 years ago
Solved

Spam emails

In just the last few weeks, I have started receiving HUNDREDS of spam emails every day. Up until that time, I hardly ever received any. It does no good to mark them spam. What is going on with Hughes...
Performance
maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago
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The filters look different now. They may have changed when Webmail was updated. 

 

Add a new filter setting

 

Block or allow specific senders

 

AlfredEisenberg wrote:

I had a spam filter defined in my webmail settings, which I didn't realize, but until November 11 it was succesfully filtering out most spam.

Now I'm getting about 10 or 20 times the amount of spam I was seeing in my pop email reader.

 

The fiter looks kind of lilke this, and I don't remember if/when I actually set this or if it was there by default.   I don't know where to find any documentation of this spam level to specify.

 

So something changed, either the criteria changed or the filters aren't working, or that info isn't in the headers for some reason any more.

 

Anyone know a fix for this?

 

 

 

 

AlfredEisenberg's avatar
AlfredEisenberg
Freshman
5 years ago
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if you click on advanced you will see a different setup.  But, since november 11 this doesn't work any more. 

Selecting specfic titles or from addresses never works because they are always changing.

 

 

 

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emails","id":"message:129759","revisionNum":1,"repliesCount":37,"author":{"__ref":"User:user:28580"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:129759"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:129759"},"body@stripHtml({\"truncateLength\":200})":" In just the last few weeks, I have started receiving HUNDREDS of spam emails every day. Up until that time, I hardly ever received any. It does no good to mark them spam. What is going on with Hughes...","body@stringLength":"342","rawBody":"

In just the last few weeks, I have started receiving HUNDREDS of spam emails every day. Up until that time, I hardly ever received any. It does no good to mark them spam. What is going on with HughesNet that these are not being caught? The emails I send are also going to the recipients' junk mailboxes and some are even being blocked.

","kudosSumWeight":1,"postTime":"2020-11-28T15:48:18.810-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:129759_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":18023},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:129759":{"__typename":"Conversation","id":"conversation:129759","solved":true,"topic":{"__ref":"ForumTopicMessage:message:129759"},"lastPostingActivityTime":"2020-12-10T09:50:33.876-05:00","lastPostTime":"2020-12-10T09:50:33.876-05:00","unreadReplyCount":37,"isSubscribed":false},"ModerationData:moderation_data:129759":{"__typename":"ModerationData","id":"moderation_data:129759","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:129759_1":{"__typename":"Revision","id":"revision:129759_1","lastEditTime":"2020-11-28T15:48:18.810-05:00"},"ForumReplyMessage:message:129819":{"__typename":"ForumReplyMessage","id":"message:129819","conversation":{"__ref":"Conversation:conversation:129759"},"author":{"__ref":"User:user:9285"},"revisionNum":1,"uid":129819,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Spam emails","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:129819"},"parent":{"__ref":"ForumReplyMessage:message:129814"},"body":"

if you click on advanced you will see a different setup.  But, since november 11 this doesn't work any more. 

Selecting specfic titles or from addresses never works because they are always changing.

 

 

 

","body@stringLength":"776","rawBody":"

if you click on advanced you will see a different setup.  But, since november 11 this doesn't work any more. 

Selecting specfic titles or from addresses never works because they are always changing.

 

 

 

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Good morning folks,

\n

 

\n

Thank you for your continued feedback, I'm sending these up to management who is keeping an eye on all this. They've also issued an official response:

\n

 

\n

We are aware that some customers are experiencing a significant increase in SPAM messages to their Hughes.net email addresses. Our engineers are working to resolve the issue as quickly as possible.
 
We apologize for the inconvenience this influx of unwanted messages has created and encourage you to flag them as SPAM to remove them from your inbox. Marking messages as SPAM also helps improve the filtering algorithms. Simply click the checkbox next to any SPAM messages and then click the shield icon in the upper right corner of the menu bar. 

\n

 

\n

Please let us know if you're seeing any improvement now, there have been some changes recently. Looking forward to your feedback.

\n

 

\n

Your cooperation, patience, and understanding are much appreciated.

\n

 

\n

Thanks,

\n

Liz

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2020-12-07T10:53:06.405-05:00","lastPublishTime":"2020-12-07T12:59:24.644-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":19251},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:129759/message:130134","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"1471","rawBody":"

Good morning folks,

\n

 

\n

Thank you for your continued feedback, I'm sending these up to management who is keeping an eye on all this. They've also issued an official response:

\n

 

\n

We are aware that some customers are experiencing a significant increase in SPAM messages to their .net email addresses. Our engineers are working to resolve the issue as quickly as possible.
 
We apologize for the inconvenience this influx of unwanted messages has created and encourage you to flag them as SPAM to remove them from your inbox. Marking messages as SPAM also helps improve the filtering algorithms. Simply click the checkbox next to any SPAM messages and then click the shield icon in the upper right corner of the menu bar. 

\n

 

\n

Please let us know if you're seeing any improvement now, there have been some changes recently. Looking forward to your feedback.

\n

 

\n

Your cooperation, patience, and understanding are much appreciated.

\n

 

\n

Thanks,

\n

Liz

","kudosSumWeight":1,"repliesCount":2,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:130134_4"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:9285":{"__typename":"User","id":"user:9285","uid":9285,"login":"AlfredEisenberg","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:21"},"email":"","messagesCount":4,"biography":null,"topicsCount":0,"kudosReceivedCount":6,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-09-11T03:00:00.000-04:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:129819":{"__typename":"ModerationData","id":"moderation_data:129819","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:129814":{"__typename":"ModerationData","id":"moderation_data:129814","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:21490":{"__typename":"User","id":"user:21490","login":"maratsade","uid":21490,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yMTQ5MC04aTNCQUJDNDExNzNEOTlEOUE"},"rank":{"__ref":"Rank:rank:5"},"email":"","messagesCount":8737,"biography":null,"topicsCount":148,"kudosReceivedCount":4120,"kudosGivenCount":3496,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-06-05T03:00:00.000-04:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":168},"Rank:rank:5":{"__typename":"Rank","id":"rank:5","position":6,"name":"Distinguished Professor IV","color":"0000FF","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:129814":{"__typename":"ForumReplyMessage","id":"message:129814","revisionNum":1,"uid":129814,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:129759"},"subject":"Re: Spam emails","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:129814"},"body":"

The filters look different now. They may have changed when Webmail was updated. 

 

Add a new filter setting

 

Block or allow specific senders

 

AlfredEisenberg wrote:

I had a spam filter defined in my webmail settings, which I didn't realize, but until November 11 it was succesfully filtering out most spam.

Now I'm getting about 10 or 20 times the amount of spam I was seeing in my pop email reader.

 

The fiter looks kind of lilke this, and I don't remember if/when I actually set this or if it was there by default.   I don't know where to find any documentation of this spam level to specify.

 

So something changed, either the criteria changed or the filters aren't working, or that info isn't in the headers for some reason any more.

 

Anyone know a fix for this?

 

 

 

 

","body@stringLength":"2131","rawBody":"

The filters look different now. They may have changed when Webmail was updated. 

 

Add a new filter setting

 

Block or allow specific senders

 

 wrote:

I had a spam filter defined in my webmail settings, which I didn't realize, but until November 11 it was succesfully filtering out most spam.

Now I'm getting about 10 or 20 times the amount of spam I was seeing in my pop email reader.

 

The fiter looks kind of lilke this, and I don't remember if/when I actually set this or if it was there by default.   I don't know where to find any documentation of this spam level to specify.

 

So something changed, either the criteria changed or the filters aren't working, or that info isn't in the headers for some reason any more.

 

Anyone know a fix for this?

 

 

 

 

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