Forum Discussion

nitaclay's avatar
nitaclay
Sophomore
5 years ago

Spam emails

In just the last few weeks, I have started receiving HUNDREDS of spam emails every day. Up until that time, I hardly ever received any. It does no good to mark them spam. What is going on with Hughes...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Good morning folks,

     

    Thank you for your continued feedback, I'm sending these up to management who is keeping an eye on all this. They've also issued an official response:

     

    We are aware that some customers are experiencing a significant increase in SPAM messages to their Hughes.net email addresses. Our engineers are working to resolve the issue as quickly as possible.
     
    We apologize for the inconvenience this influx of unwanted messages has created and encourage you to flag them as SPAM to remove them from your inbox. Marking messages as SPAM also helps improve the filtering algorithms. Simply click the checkbox next to any SPAM messages and then click the shield icon in the upper right corner of the menu bar. 

     

    Please let us know if you're seeing any improvement now, there have been some changes recently. Looking forward to your feedback.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Good morning Mudkat514,

 

Thanks for chiming in, please be sure you're marking these e-mails as spam whenever you can as this helps our e-mail admins address this issue.

 

-Liz

Pete_Vit's avatar
Pete_Vit
Senior
5 years ago

The issue with my spam folder showing 141 entries still exsists, any suggestions Liz?

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Spam is going into the spam folder instead of your inbox?

    The issue with my spam folder showing 141 entries still exsists, any suggestions Liz?

    Capture1.PNG

    • Pete_Vit's avatar
      Pete_Vit
      Senior
      5 years ago
      Liz wrote:

      Spam is going into the spam folder instead of your inbox?

      The issue with my spam folder showing 141 entries still exsists, any suggestions Liz?

      no I am saying my spam folder is empty, as the image I posted sez, 'Your Junk folder is empty' but to the left, the list of folders shows 141 emails still in the folder

       

      • MarkJFine's avatar
        MarkJFine
        Professor
        5 years ago

        Liz 
        Just wondering if when the mail accounts were moved, the new spam filter was set up for a different folder with a new name. For example, the old folder being named "Junk" and the new one named "Spam". If the webmail client pointed to two different places it might also cause something like this.