Forum Discussion

skid5150's avatar
skid5150
Freshman
5 months ago

State 12.1.12 code

Hello,   New to Hughes and so far having unrealiable service.  Getting contant state 12.1.12 error code and 10%-30% packet loss.  My overview page myHughesnet says Poor reboot. after Reboot still s...
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State 12.1.12
  • maratsade's avatar
    maratsade
    5 months ago

    I suggest you wait until the HN reps on this site reply to your post, hopefully tomorrow. They will try to reach your modem remotely to see if they can figure out what's going on, and they'll let you know what to do next. You should leave your modem plugged in so they can reach it. 

    If they can't access your account through your community ID, they will ask you to send them that information privately. 

    Good luck; I hope things get fixed for you quickly. 

maratsade's avatar
maratsade
Distinguished Professor IV
5 months ago

I suggest you wait until the HN reps on this site reply to your post, hopefully tomorrow. They will try to reach your modem remotely to see if they can figure out what's going on, and they'll let you know what to do next. You should leave your modem plugged in so they can reach it. 

If they can't access your account through your community ID, they will ask you to send them that information privately. 

Good luck; I hope things get fixed for you quickly.