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skid5150's avatar
skid5150
Freshman
10 months ago
Solved

State 12.1.12 code

Hello,   New to Hughes and so far having unrealiable service.  Getting contant state 12.1.12 error code and 10%-30% packet loss.  My overview page myHughesnet says Poor reboot. after Reboot still s...
Performance
State 12.1.12
  • maratsade's avatar
    maratsade
    10 months ago

    I suggest you wait until the HN reps on this site reply to your post, hopefully tomorrow. They will try to reach your modem remotely to see if they can figure out what's going on, and they'll let you know what to do next. You should leave your modem plugged in so they can reach it. 

    If they can't access your account through your community ID, they will ask you to send them that information privately. 

    Good luck; I hope things get fixed for you quickly. 

Remy's avatar
Remy
Moderator
10 months ago

skid5150,

 

It appears that this is your first post. Welcome to the Community! We're sorry to hear you've been experiencing some service issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

 

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

 

Thanks,

Remy

skid5150's avatar
skid5150
Freshman
10 months ago

Sent PM