Forum Discussion
State 12.1.12 code
I suggest you wait until the HN reps on this site reply to your post, hopefully tomorrow. They will try to reach your modem remotely to see if they can figure out what's going on, and they'll let you know what to do next. You should leave your modem plugged in so they can reach it.
If they can't access your account through your community ID, they will ask you to send them that information privately.
Good luck; I hope things get fixed for you quickly.
skid5150,
It appears that this is your first post. Welcome to the Community! We're sorry to hear you've been experiencing some service issues, and we'd love to help take a look into this. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
Sent PM
