Forum Discussion
Sudden Loss of Wi-Fi
On Monday. I lost internet and power cycled my Gen5 modem. After long period to re-cycle, a program update eventually was "triggered" and during the update there was a state code"14.1.3 -- A devic...
cybercycle,
Thank you for reaching out! I was able to look into your account a bit further to see if I could find anything specific going on. To start, it seems we don't have communication with the modem currently. If this isn't intentional, please try to get a current state code for me if you can!
I'm also going to concur with everything Mark said, as the 30.1.1 can just be a result of regular processes of the your system attempting to connect to a Web Acceleration server. The 14.1.3 normally indicates a device is connecting and disconnecting often. Do you have any other devices outside of the computer? A phone, TV, or any smart devices?
Thanks,
Remy
I hope the HN staff here can give you some info on this. Good to hear thogh that your code is 0.0.0!
