Forum Discussion

Shellebelle32's avatar
Shellebelle32
Freshman
3 months ago

Support not actually scheduling tech visits

Just giving everyone a heads up- this is the 2nd occurrence in 2 weeks that I was given an appointment for a technician only to later find out it was never actually scheduled.   Make sure you ge...
Performance
  • Remy's avatar
    Remy
    2 months ago

    Shellebelle32,

     

    Thank you for following up! In the notes of the technician case, the agent stated that all fees were waived. I'll go ahead and waive those for you. I will also have the credit for time without service added to your account now!

     

    Thanks,

    Remy

  • Shellebelle32's avatar
    Shellebelle32
    2 months ago

    I just received an updated bill summary with the credits applied.  Thank you Remy!

Remy's avatar
Remy
Moderator

Shellebelle32,

 

Thank you for reaching out! It seems this is your first post. Welcome to the Community! We're sorry to hear that you've been having some problems with tech scheduling, and we'd like to try to help out. I was able to locate your account through your Community profile, which is great. 

 

I'm able to confirm that there's currently a technician order scheduled for Monday, 10/07. The technician will reach out to you via the phone number on file to confirm the visit before arrival. It seems the associated fees were waived, which is good to see. To help out additionally, please reach out once the tech visit is complete, and I'll have a credit placed onto your account for time without service, as well as for the issues you've been having. Please let us know how the tech visit goes!

 

Thanks,

Remy

Shellebelle32's avatar
Shellebelle32
Freshman
3 months ago

Hi Remy,

 

I am confirming the tech visit has been completed as scheduled on 10/7/24 and the internet connection remained stable entire day.  I have not been present at that location since end workday that day, but based on health status check on app, the service has remained working since that visit.