WiFi box

I got hugesnet recently when I moved into a rural area and I was really hoping I would love it. Within the first 2 days my modem would stop displaying any lights besides lan. I spoke with support around the time and they did troubleshooting nothing got fixed I finally reset it for about the 20th time and it worked. Fast forward 5-6 months later I have still had the issue persistently and I had not been recommended a new WiFi box. I want to note I work from home and have no cell phone service so I heavily rely on my WiFi. Come about 2 days ago my WiFi went out and I tried it all! Troubleshooting, rebooting, power cycling, everything. I finally was recommended to get a new WiFi box (should’ve happen from the start mine was used and shows obvious signs of being previously used/damaged). Come to find out unless I want to wait 7-10 business days it would be a 25$ shipping fee for 2 day shipping which is still ridiculous. I asked if a technician could come out as I HEAVILY rely on my WiFi and was told it would be a 150$ fee. So long story short I have been without WiFi for days and am unable to complete my jobs assignments. I assume I will wait on the new box as I have no other option but I am highly disappointed. Has anyone else gone through this?