Forum Discussion

Shellebelle32's avatar
Shellebelle32
Freshman
3 months ago

Support not actually scheduling tech visits

Just giving everyone a heads up- this is the 2nd occurrence in 2 weeks that I was given an appointment for a technician only to later find out it was never actually scheduled.   Make sure you ge...
Performance
  • Remy's avatar
    Remy
    2 months ago

    Shellebelle32,

     

    Thank you for following up! In the notes of the technician case, the agent stated that all fees were waived. I'll go ahead and waive those for you. I will also have the credit for time without service added to your account now!

     

    Thanks,

    Remy

  • Shellebelle32's avatar
    Shellebelle32
    2 months ago

    I just received an updated bill summary with the credits applied.  Thank you Remy!

Shellebelle32's avatar
Shellebelle32
Freshman

 what fees are you referring to be removed?  I’ve yet to receive any contact regarding a credit (shocker), and my latest bill is much higher than my standard $75.78 as shown in screenshot above.

Remy's avatar
Remy
Moderator
2 months ago

Shellebelle32,

 

Thank you for following up! In the notes of the technician case, the agent stated that all fees were waived. I'll go ahead and waive those for you. I will also have the credit for time without service added to your account now!

 

Thanks,

Remy

  • Shellebelle32's avatar
    Shellebelle32
    Freshman
    2 months ago

    I just received an updated bill summary with the credits applied.  Thank you Remy!