Forum Discussion
Support not actually scheduling tech visits
Just giving everyone a heads up- this is the 2nd occurrence in 2 weeks that I was given an appointment for a technician only to later find out it was never actually scheduled. Make sure you ge...
Shellebelle32,
Thank you for following up! In the notes of the technician case, the agent stated that all fees were waived. I'll go ahead and waive those for you. I will also have the credit for time without service added to your account now!
Thanks,
Remy
I just received an updated bill summary with the credits applied. Thank you Remy!
what fees are you referring to be removed? I’ve yet to receive any contact regarding a credit (shocker), and my latest bill is much higher than my standard $75.78 as shown in screenshot above.
Shellebelle32,
Thank you for following up! In the notes of the technician case, the agent stated that all fees were waived. I'll go ahead and waive those for you. I will also have the credit for time without service added to your account now!
Thanks,
Remy
I just received an updated bill summary with the credits applied. Thank you Remy!
