Forum Discussion
Tech Support Called About My Speed
I received 2 calls yesterday, one from service, one from tech support. The first call was a reiteration of the FAP policy. The second call from tech support was the same. The Rep said all was fine ...
Could you be a victim of congestion? If there are a lot of people in your area (or your beam), this will impact speeds for everyone and will be especially noticeable in FAP.
The question is why only for the past week or so? What has changed? It is very bad when testmytest cannot perform a test. What causes a restart of the modem to fix a slow speed during the bonus period, and during FAP? Thanks
Yes, those are fair questions. Have they added many more accounts to your beam during the last seven days? It sounds somewhat far-fetched, but I suppose it could happen.
I wonder if things will change for you when the new satellite is ready for business. If so, that would be evidence of a congestion-related issue. Doesn't help you now, though.
