Forum Discussion

pankr003's avatar
pankr003
Freshman
7 years ago

This site can’t be reached The connection was reset error message.

I have come across one website I cannot reach. It is https://www.treasurydirect.gov   The error message happens with a PC connected directly to the modem  (HT2000W) on Internet Explorer, Chrome and...
  • C0RR0SIVE's avatar
    C0RR0SIVE
    7 years ago

    Works fine here, took ages to connect, but it worked, you may want to try disabling Web Acceleration to see if that helps.

    Please follow the directions below to disable Web-Acceleration.

    1: Visit http://192.168.0.1 in your web-browser.
    2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
    photo skUivVb.png

    3: Click on "Web Acceleration" then "Control" outlined in red.
    photo jnchLQt.png

    4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
    photo mQGk0j9

    5: Restart your browser and try using the service that isn't working, please let us know how that works for you.


C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor

Works fine here, took ages to connect, but it worked, you may want to try disabling Web Acceleration to see if that helps.

Please follow the directions below to disable Web-Acceleration.

1: Visit http://192.168.0.1 in your web-browser.
2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
photo skUivVb.png

3: Click on "Web Acceleration" then "Control" outlined in red.
photo jnchLQt.png

4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
photo mQGk0j9

5: Restart your browser and try using the service that isn't working, please let us know how that works for you.


pankr003's avatar
pankr003
Freshman
7 years ago

I jumped the gun. I tried to reach Treasury Direct a second time and got the original error mesage. I tried the suggested fix and closed the browser but still got the error message.  Then I again pulled the plug on the modem and plugged it in again and after the modem started back up I was able to get at Treasury Direct but when I pressed the button to log on by going to a new page I again got the error message.  It seems shutting off the modem clears something so I get the site one time then cannot get at it a second time. Does that give anyone something to go on?