Forum Discussion
Tired of my internet being down
I am about fed up with this internet first four months was great! Then came the issues being down more than it was up they sent a new router worked great another month now same ole stuff I’m fixing t...
Problem found and solved by the technician had water in my radio transmitter !
thanks remy for assisting me with my issues
The reps can run remote diagnostics on your system to see if anything's amiss. They're normally on M-F from around 9AM to 6PM EST, though they're sometimes on during the weekend or in the evening. It'll likely not be until Monday before you get a reply from one.
They don’t help ! It seems I know more about it than they do I’m pretty sure my transmitter is bad but I can’t afford to have it replaced I’m about to cancel my payment method and go back to att
Maybe you should give the reps on this site a chance to have a look at your situation and discuss potential solutions. If they can't resolve your concerns after best-effort troubleshooting, they're willing to work with you regarding the ETF. The reps here are from the corporate offices and have the authority to do that. I don't believe the phone reps do. Might be worth your while to see what the reps here have to say.
They haven’t fixed it yet 3rd day no internet I’ve unhooked all my equipment I’m done with HughesNet nobody knows how to fix it without sending a technician for 100 bucks screw that ! None of my stuff has moved so unless that satellite in space has moved I do not need a realignment
it’s crappy business practice to give someone really good service for their first couple months ! After that it’s like they flip a switch and it all goes to crap
The reps here haven't checked the situation yet, as they only work M-F. You would have to give them time to have a look, which they could do this coming week. I've seen them send techs for free, have seen them give people free replacement modems, and other things, but you need to wait for the reps on this site to work with you.
Since it seems you're done and want to just go ahead and pay the ETF instead of waiting: cancellation can only be done by phone, 866-347-3292.
