Forum Discussion
Troubleshooting system remotely
Internet and phone service is down in our vacation cabin in NC. Is there a way that you all can tell if signal is down to Dish or the problem is with the Modem or cable to Modem? I am out of state an...
FordGuy,
As long as there is an approved individual 18 years or older on site, the technician will be able to perform troubleshooting. Is there a specific date or time that someone would be able to be on site?
Thanks,
Remy
Thanks for your reply. We are trying to get the cabin ready to rent so need this to function. I won't get there as I live 600 miles away. If I can get a representative on site what would they have to do? Or would it be better to get a technician there with access to the cabin via a lockbox?. It is possible there is damage/blockage to the dish from the Hurricane last month. I will hopefully soon be getting more information from family members who were just there.
FordGuy,
As long as there is an approved individual 18 years or older on site, the technician will be able to perform troubleshooting. Is there a specific date or time that someone would be able to be on site?
Thanks,
Remy
I would have to ask a neighbor to be there on a mutually agreeable date/time. Why can't we give signed approval for the technician to access the cabin via the lockbox? That is what we do with Plumbers, etc.
Thanks for setting up the Technician who did come out and apparently fixed the problem. I did not receive any feedback on exactly what the problem was.
