Forum Discussion

Colby's avatar
Colby
Sophomore
8 years ago
Solved

Two Months of Slow Speed, Even After Gen 5 Upgrade

I've been experiencing close to dial up speeds for almost two months. My slow speed issue started around the middle of November, 2017. I was on the Gen 4 plan at the time. I had been on the plan for ...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Good morning Colby,

     

    Engineering has an update planned for your gateway tonight which should address the intermittent connectivity you're seeing. To be safe, please power cycle the HughesNet modem before you use the internet tomorrow. To power cycle the modem, unplug the power cable from its power brick and replug after 30 seconds. Allow some time for the modem to recover before attempting to browse. Please let me know if the disconnects go away after this.

     

     

     

     

to23ni's avatar
to23ni
Freshman
8 years ago

sounds like continued run around. "exinamtion of your site" sounds like they will blame the earth around you!

how do you spell viasat?

GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago
to23ni wrote:

sounds like continued run around. "exinamtion of your site" sounds like they will blame the earth around you!

how do you spell viasat?

Please stop invading people's threads with your unhelpful critiques.  

 

If you want help, please ask for it.  If you want to help, please do.  But please stop doing what you're doing.  This is a SUPPORT site.