Forum Discussion

Ronrlb53's avatar
Ronrlb53
Freshman
5 years ago

Unable, or intermittent ability to send or recieve imessage photos

I have read both “bederson’s” thread from three weeks ago and “js20962’s” thread from October of 2019. I have been experiencing the same problems for some time hoping they would resolve. They haven’t....
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi Ron,

     

    Just letting you know that I got confirmation from engineering that they've rolled out the same optimization to all customers to improve iMessage/iCloud performance. Your feedback helped push this along and help others! I hope iMessage is still working well for you! Let me know how it's going. 

     

    Please don't hesitate to come by the community again if you have any other concerns.

     

    Thanks,

    Liz

Ronrlb53's avatar
Ronrlb53
Freshman
No, low quality image mode doesn’t seem to make a difference. I’ve tried all the things listed in the earlier threads but to no avail. The image or video will partially download and then seems to stop and either never downloads or takes hours and hours to eventually download. I’ve checked download and upload speed and it seems ok.
Liz's avatar
Liz
Moderator
5 years ago

Thanks for the details, I'll note this down. When I have an update from engineering I'll post back.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz