Forum Discussion

Ronrlb53's avatar
Ronrlb53
Freshman
6 years ago
Solved

Unable, or intermittent ability to send or recieve imessage photos

I have read both “bederson’s” thread from three weeks ago and “js20962’s” thread from October of 2019. I have been experiencing the same problems for some time hoping they would resolve. They haven’t....
Performance
  • Liz's avatar
    Liz
    6 years ago

    Hi Ron,

     

    Just letting you know that I got confirmation from engineering that they've rolled out the same optimization to all customers to improve iMessage/iCloud performance. Your feedback helped push this along and help others! I hope iMessage is still working well for you! Let me know how it's going. 

     

    Please don't hesitate to come by the community again if you have any other concerns.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator
6 years ago

Hi Ron,

 

Our engineers would like to get some feedback from you, as this can help determine if their idea will help others in your situation.

 

Can you please try sending a ~3 MB picture via iMessage? 
 

Then let me know how long it takes for that picture to send. If it fails, let me know how long until that error message comes up.

 

If the ~3 MB picture sends successfully, try a bigger file sized picture and let me know if that sends as well. 

 

Also, so we're aware of your current iOS config during this test, please check your iOS settings for iMessage to see if the Low Quality image setting is enabled. You don't have to change it, just let me know if it's on or off.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz