Forum Discussion

mk2's avatar
mk2
Sophomore
4 years ago

Unable to log into email system

Hello, My wife and I are unable to log into our email accounts at Hughes.net. It keeps asking us for password verification. This is for both our email accounts which are separate. Also, this is a pr...
Performance
  • Liz's avatar
    Liz
    4 years ago

    Good morning folks,

     

    Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!

     

    -Liz

Dbrown88's avatar
Dbrown88
New Poster

I am having the same issue.  This started yesterday.  Always saying invalid usernname or password.  I know both are correct.  I contacted Hughesnet chat agent and they were no help and even closed the chat after they reset my password without my permission.  

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

There's obviously a problem somewhere, and reporting it could help, but if you feel you're not getting help from the phone or chat reps, then your next choice is to wait for the reps on this site to come back on Monday.  You could also try reporting it on HughesNet's social media sites, but they may not have reps on weekends either. 

 

Maybe try calling the phone number and reporting the issue. Don't ask them to help you with it, just tell them you're reporting it.  That might help and if many people call to report, they will know there is an issue and might kick it up the chain to the email techs. 

 

Dbrown88 wrote:

I am having the same issue.  This started yesterday.  Always saying invalid usernname or password.  I know both are correct.  I contacted Hughesnet chat agent and they were no help and even closed the chat after they reset my password without my permission.  

 

  • RonBrown48's avatar
    RonBrown48
    New Poster
    4 years ago

    Having the same issue. Seem to be giving money to Hughes and having nothing but issues with email and also voice service cuts out way too often while talking on the phone. As far as email, I set up my email in my fire tablet and worked fine until today. If we can't have this issue fixed on weekends then this is just not acceptable. Keeps telling me to enter my Hughes password, which is futile as it tells me my password is not correct. Not true, I entered it numerous times with the same message. Incorrect password. Get with it "Customer Service" and I use that term loosely.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      Yeah, the password thing is probably part of whatever issue is going on.  As you can see, other people are having issues, and it's not that the password is wrong.  

       

      Yes, there's repairs on weekends. What's not here in this site is the customer service reps, since they work M-F during business hours.  The phone reps are on 24/7.  Try reporting the issue to them (and don't let them change your password, as that isn't the issue).  Just tell them you're reporting an outage. They may say they haven't heard there's an outage. Just tell them that's fine, you're just reporting one.  Only so much you can do. 

       

      RonBrown48 wrote:

      Having the same issue. Seem to be giving money to Hughes and having nothing but issues with email and also voice service cuts out way too often while talking on the phone. As far as email, I set up my email in my fire tablet and worked fine until today. If we can't have this issue fixed on weekends then this is just not acceptable. Keeps telling me to enter my Hughes password, which is futile as it tells me my password is not correct. Not true, I entered it numerous times with the same message. Incorrect password. Get with it "Customer Service" and I use that term loosely.