Forum Discussion

mk2's avatar
mk2
Sophomore
4 years ago

Unable to log into email system

Hello, My wife and I are unable to log into our email accounts at Hughes.net. It keeps asking us for password verification. This is for both our email accounts which are separate. Also, this is a pr...
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  • Liz's avatar
    Liz
    4 years ago

    Good morning folks,

     

    Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!

     

    -Liz

prsmart's avatar
prsmart
Sophomore

Don't know what the problem is, but I'm having it too. Says password invalid, but it's correct. Started yesterday afternoon.

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

Prsmart, Did you report the issue to phone support? The more people that report it, the more they will move in the direction of asking someone to fix it.  Neither the chat or phone reps can fix this, but they should be informed it's happening. 

 

prsmart wrote:

Don't know what the problem is, but I'm having it too. Says password invalid, but it's correct. Started yesterday afternoon.