Forum Discussion

mk2's avatar
mk2
Sophomore
4 years ago

Unable to log into email system

Hello, My wife and I are unable to log into our email accounts at Hughes.net. It keeps asking us for password verification. This is for both our email accounts which are separate. Also, this is a pr...
Performance
  • Liz's avatar
    Liz
    4 years ago

    Good morning folks,

     

    Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!

     

    -Liz

mk2's avatar
mk2
Sophomore
4 years ago

Hello all. 

It was my wife and I that started this thread. Thank you for all the responses, even though they were just confirmation, not resolution. Misery loves company, I guess. We are using third party Aps on our computer and phones. "eM Client" on the computer, and the packaged Android email client on phones. Looks like we will just have to wait until fixed. Glad the Techs are aware. BTW, we have been using Hughes since the DirecWay days. We stream TV with no issues, and almost always have better Internet than our rural neighbors that use other systems. So just want our email up and running again. Thanks again. 

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning folks,

     

    Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!

     

    -Liz

    • halldcaz_1's avatar
      halldcaz_1
      New Poster
      4 years ago

      I dont know where you read that this issue of not logging into our email is resolved, but we still cannot download our main email account.  So much for providing a solution.  

       

      Don 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        She probably got a report from the email techs. Are you still having issues with a third party app you use for your email? Liz , Remy , or Damian can look into this for you. 

         

        halldcaz_1 wrote:

        I dont know where you read that this issue of not logging into our email is resolved, but we still cannot download our main email account.  

         

        Don 

         

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    The good news is they know there's a problem and are working to fix it.  And in the meantime, you can access your emails by clicking the My Email link at the top of the community pages.  :)

     

    mk2 wrote:

    Hello all. 

    It was my wife and I that started this thread. Thank you for all the responses, even though they were just confirmation, not resolution. Misery loves company, I guess. We are using third party Aps on our computer and phones. "eM Client" on the computer, and the packaged Android email client on phones. Looks like we will just have to wait until fixed. Glad the Techs are aware. BTW, we have been using Hughes since the DirecWay days. We stream TV with no issues, and almost always have better Internet than our rural neighbors that use other systems. So just want our email up and running again. Thanks again. 

     

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Hi Don,

     

    We didn't do anything, perhaps your e-mail client needed time to catch up. In any case, glad it's working for you again. Feel free to drop by the community again if you have any other concerns!

     

    -Liz