Forum Discussion

mk2's avatar
mk2
Sophomore
4 years ago

Unable to log into email system

Hello, My wife and I are unable to log into our email accounts at Hughes.net. It keeps asking us for password verification. This is for both our email accounts which are separate. Also, this is a pr...
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  • Liz's avatar
    Liz
    4 years ago

    Good morning folks,

     

    Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!

     

    -Liz

mk2's avatar
mk2
Sophomore

Hello all. 

It was my wife and I that started this thread. Thank you for all the responses, even though they were just confirmation, not resolution. Misery loves company, I guess. We are using third party Aps on our computer and phones. "eM Client" on the computer, and the packaged Android email client on phones. Looks like we will just have to wait until fixed. Glad the Techs are aware. BTW, we have been using Hughes since the DirecWay days. We stream TV with no issues, and almost always have better Internet than our rural neighbors that use other systems. So just want our email up and running again. Thanks again. 

Liz's avatar
Liz
Moderator
4 years ago

Good morning folks,

 

Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!

 

-Liz

  • halldcaz_1's avatar
    halldcaz_1
    New Poster
    4 years ago

    I dont know where you read that this issue of not logging into our email is resolved, but we still cannot download our main email account.  So much for providing a solution.  

     

    Don 

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      She probably got a report from the email techs. Are you still having issues with a third party app you use for your email? Liz , Remy , or Damian can look into this for you. 

       

      halldcaz_1 wrote:

      I dont know where you read that this issue of not logging into our email is resolved, but we still cannot download our main email account.  

       

      Don 

       

      • halldcaz_1's avatar
        halldcaz_1
        New Poster
        4 years ago

        -When did you first notice this issue?

        Last Friday October 29th.  All the emails weren't working but on Monday three email accounts started working but our primary email still won't download keeps telling incorrect password. 

         

        -Which mail client are you using?

        Microsoft Live Mail

         

        -Is this happening on multiple devices?

        We only use our main desktop to download the emails

         

        -Can you access your email via webmail? (Meaning, by clicking the MY EMAIL link in the top right corner of this website, bypassing your email client.)

        Yes we can access our emails via webmail - that is how I tested the password to see if it is still correct.  

         

        -Private message me which e-mail addresses are currently affected.

        halldcaz_1 is the one we cannot download.  

         

        Thank you for your understanding

        Don

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Hi Don,

       

      Thanks for speaking up. Let's get more details so we can see what's going on. Please let me know the following:

       

      -When did you first notice this issue?

       

      -Which mail client are you using?

       

      -Is this happening on multiple devices?

       

      -Can you access your email via webmail? (Meaning, by clicking the MY EMAIL link in the top right corner of this website, bypassing your email client.)

       

      -Private message me which e-mail addresses are currently affected.

       

      Your cooperation, patience, and understanding are much appreciated.

       

      Thanks,

      Liz