Forum Discussion

mk2's avatar
mk2
Sophomore
4 years ago

Unable to log into email system

Hello, My wife and I are unable to log into our email accounts at Hughes.net. It keeps asking us for password verification. This is for both our email accounts which are separate. Also, this is a pr...
Performance
  • Liz's avatar
    Liz
    4 years ago

    Good morning folks,

     

    Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!

     

    -Liz

Liz's avatar
Liz
Moderator

Good morning folks,

 

Thanks so much for posting in here and especially to anyone who contacted us via phone/chat/email over the weekend so our engineers could hop on the issue quickly. According to the reports, I'm glad to see that this was resolved by Saturday evening. If you still have any concerns, please don't hesitate to reach out again!

 

-Liz

halldcaz_1's avatar
halldcaz_1
New Poster
4 years ago

I dont know where you read that this issue of not logging into our email is resolved, but we still cannot download our main email account.  So much for providing a solution.  

 

Don 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    She probably got a report from the email techs. Are you still having issues with a third party app you use for your email? Liz , Remy , or Damian can look into this for you. 

     

    halldcaz_1 wrote:

    I dont know where you read that this issue of not logging into our email is resolved, but we still cannot download our main email account.  

     

    Don 

     

    • halldcaz_1's avatar
      halldcaz_1
      New Poster
      4 years ago

      -When did you first notice this issue?

      Last Friday October 29th.  All the emails weren't working but on Monday three email accounts started working but our primary email still won't download keeps telling incorrect password. 

       

      -Which mail client are you using?

      Microsoft Live Mail

       

      -Is this happening on multiple devices?

      We only use our main desktop to download the emails

       

      -Can you access your email via webmail? (Meaning, by clicking the MY EMAIL link in the top right corner of this website, bypassing your email client.)

      Yes we can access our emails via webmail - that is how I tested the password to see if it is still correct.  

       

      -Private message me which e-mail addresses are currently affected.

      halldcaz_1 is the one we cannot download.  

       

      Thank you for your understanding

      Don

      • RobertOder's avatar
        RobertOder
        Junior
        4 years ago

        we use outlook on PCs, and Mail on Macintoshes.  All accounts went down.  we were able to use webmai


        Same problems on both.  Started last Friday.  working now.

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Hi Don,

     

    Thanks for speaking up. Let's get more details so we can see what's going on. Please let me know the following:

     

    -When did you first notice this issue?

     

    -Which mail client are you using?

     

    -Is this happening on multiple devices?

     

    -Can you access your email via webmail? (Meaning, by clicking the MY EMAIL link in the top right corner of this website, bypassing your email client.)

     

    -Private message me which e-mail addresses are currently affected.

     

    Your cooperation, patience, and understanding are much appreciated.

     

    Thanks,

    Liz